NEW BRAUNFELS POOL PROFESSIONALS Privacy Policy

New Braunfels Pool Professionals (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, submit a form, request a quote, book service, call or text us, or otherwise interact with us online or offline. This Privacy Policy is intended to help our website comply with common privacy disclosure expectations for websites used with Google Ads and Meta Ads (including Facebook and Instagram lead ads), including disclosures about cookies, tracking technologies, remarketing, and how users can exercise choices regarding advertising. 

New Braunfels Pool Professionals
New Braunfels, Texas
Phone: 830-500-5911
Website: nbpoolpros.com

We may collect the following categories of information:

When you contact us, request a quote, fill out a form, book service, or communicate with us, we may collect:

• Name 
• Email address 
• Phone number 
• Service address 
• Pool and property details 
• Requested services 
• Appointment preferences 
• Any other information you choose to provide 

When you visit our website, we and our service providers may automatically collect certain information, including:

• IP address 
• Browser type 
• Device type 
• Operating system 
• Pages viewed 
• Time spent on pages 
• Referring website or source 
• Ad interaction data 
• Cookie identifiers 
• Device identifiers and similar online identifiers 

We may use tools such as:

• Google Ads 
• Google Analytics 
• Google remarketing or conversion tracking 
• Meta Pixel / Meta Conversions tools 
• Other analytics or advertising technologies 

These tools may collect information about your visits to our site and interactions with our ads for measurement, analytics, audience building, and ad delivery purposes. Google requires advertisers using data segments, cookies, or device identifiers for advertising to disclose those practices and provide information about opt-out options. 

We may use your information to:

• Respond to inquiries and provide quotes 
• Schedule, confirm, and deliver pool services 
• Communicate with you by phone, email, or text 
• Provide customer support 
• Send service reminders, follow-ups, invoices, or updates 
• Improve our website, services, and advertising 
• Measure ad performance and lead sources 
• Create remarketing or similar audiences for advertising 
• Detect fraud, abuse, or security issues 
• Comply with legal obligations 
• Enforce our terms and protect our business 

Our website may use cookies, pixels, tags, scripts, and similar technologies to:

• Keep the site functioning properly 
• Understand user behavior 
• Measure ad performance 
• Track conversions 
• Show ads to people who previously visited our website 
• Build audiences for future advertising campaigns 

Third-party vendors, including Google and Meta, may use cookies, device identifiers, or similar technologies to serve ads based on a user’s past visits to our website or interaction with our content. Google specifically requires disclosure of this practice when such technologies are used for online advertising. 

We may use Google Ads, including remarketing, conversion tracking, and similar advertising features. This means:

• Third-party vendors, including Google, may show our ads on sites across the internet 
• Google and its partners may use cookies or device identifiers to serve ads based on past visits to our website 
• We may use data from ad interactions and website visits to better understand ad performance and improve our marketing 

Users can learn more about how Google uses information in advertising and can manage ad personalization settings through Google’s advertising controls. Google’s policies state that advertisers using these features should disclose their use of cookies/device identifiers and provide users with information about available controls and opt-outs. 

We may use Meta technologies, including Facebook and Instagram advertising tools such as the Meta Pixel, conversion tracking, custom audiences, or lead ads. These tools may help us:

• Measure the effectiveness of our ads 
• Understand actions taken on our website after a person clicks an ad 
• Deliver ads to potential or returning customers 
• Receive lead information submitted through Meta lead forms 

If you submit your information through a Facebook or Instagram lead form, we may use that information to contact you about our services, provide quotes, schedule work, and market our services consistent with this Privacy Policy and applicable law. Meta requires advertisers using lead ads to provide a privacy policy that explains how collected information will be used. 

We do not sell your personal information for money.

We may share information with:

• Service providers that help us operate our website or business 
• Scheduling, invoicing, CRM, communication, and payment vendors 
• Advertising, analytics, and lead tracking providers 
• Professional advisors such as accountants, insurers, or attorneys 
• Government authorities or other parties when required by law or to protect rights and safety 
• A buyer or successor in the event of a merger, sale, or transfer of all or part of our business 

We may also share aggregated or de-identified information that does not reasonably identify you.

If you provide your phone number, you consent to be contacted by phone call or text message regarding your inquiry, quote, appointment, account, or services. Message and data rates may apply depending on your carrier and plan.

You can stop non-essential text communications by replying STOP where applicable or by contacting us directly. We may still send messages necessary to respond to your inquiry or provide requested services where permitted by law.

Depending on your device, browser, and applicable law, you may be able to:

• Disable cookies through your browser settings 
• Limit tracking through device privacy settings 
• Opt out of certain personalized advertising through industry or platform tools 
• Decline to submit forms or contact information 
• Request updates or corrections to your information 

Please note that disabling cookies or tracking technologies may affect website functionality.

We retain personal information for as long as reasonably necessary to:

• Provide requested services 
• Maintain business and tax records 
• Resolve disputes 
• Enforce agreements 
• Comply with legal obligations 
• Support advertising measurement and internal business operations 

Retention periods may vary depending on the type of information and the purpose for which it was collected.

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will take reasonable steps to delete it.

Depending on where you live, you may have certain privacy rights under applicable law, which may include the right to request access to, correction of, or deletion of certain personal information, subject to exceptions.

To make a privacy request, contact us using the information below. We may need to verify your identity before responding.

Our website may link to third-party websites, booking tools, payment processors, maps, review platforms, social media pages, or other services. We are not responsible for the privacy practices of those third parties. Their own terms and privacy policies apply.

We may update this Privacy Policy from time to time. When we do, we will post the revised version on this page and update the Effective Date above. Your continued use of our website or services after changes are posted constitutes acceptance of the updated policy.

If you have questions about this Privacy Policy or our privacy practices, contact us at:

New Braunfels Pool Professionals
Phone: 830-500-5911
Website: nbpoolpros.com